Solutions

> Open enrollment communications

> Introduce a new plan, program or service

> Targeted communications

> Ongoing communications

> Build a health and wellness culture

> Incentive programs

> Multilingual, multicultural materials

> Distribution and fulfillment

> Custom websites




















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Impact > Solutions

Open enrollment communications
Open enrollment is a time for employees to select a plan that best meets their needs. For enrollment to be successful, employees need to become active participants in their health care, from selecting their plan during open enrollment to effectively utilizing available tools and information throughout the plan year. A comprehensive enrollment communications campaign includes several phases:

Pre-Enrollment – Announce, Engage and Educate
Enrollment – Inform, Educate and Enroll
Post-Enrollment – Remind, Reinforce and Empower
Ongoing – Motivate, Support and Sustain

The result will be employees empowered to understand their options, make informed decisions, and leverage the full value of plan services and features.

 

 

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Introduce a new plan, program or service
Engaging management and educating employees about a new plan or program is the key to its success. Management must be equipped to assist confidently in the success of a new benefits program. Your employees need to be educated about the new plan, program or service. Information should also be provided to family members at home so that they are aware of the changes.

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Targeted communications
Employees choose and use benefit programs based on their age, experience, health condition, culture and demographics. Employees present life stage is an important factor when helping them to select a benefit option that is right for them. Target messaging can focus employees on personally relevant actions and behaviors – to seek preventive care services, get specialized help with a chronic condition, enroll in a smoking cessation program or complete a health assessment. Making the right health care decisions and the right life style choices can be assisted with information that is pertinent and tailored to employees and their dependents.

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Ongoing communications
It is important to build on the momentum created in the earlier phases by providing ongoing communications to reinforce the value of the available programs and services and encourage employees and their families to take action on their health.

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Build a health and wellness culture
Building awareness of health-related topics will help your employees stay healthy, engaged and informed. A healthy employee population means a stronger workforce, lower absenteeism and higher productivity — not to mention lower health care costs.

We’ll guide employees to find the latest health information, and encourage them to use their wellness benefits, disease management programs and other available resources to the fullest extent.

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Incentive programs
Offering incentives is a great way to encourage employees to assess their health, get checkups and immunizations, seek information, participate in a wellness program and make healthy lifestyle choices. From gift cards to iPods, we will work with you to develop an effective strategy for your incentive program, including the planning, launch, promotion and fulfillment of the incentive.

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Multilingual, multicultural materials
Different populations face unique health challenges. CCG can create customized communications that address the specific needs of employees of different cultures, ethnicities and languages. We can develop materials that address the specific health risks or topics within a cultural group and engage them to take action on their health.

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Distribution and fulfillment
Whether you need to distribute open enrollment, educational, new hire, transfer employee, or retiree materials on a one-time or ongoing basis, our on-site distribution services can get the right materials to the right people at the right time. Materials are shipped to employer locations or directly to employee homes. We will structure and implement a timely, cost effective and high-quality distribution process that meets your specific needs.

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Custom websites
We live in an on-demand world, where everything from bank statements to credit reports is available online...so why not benefits? Available 24/7, employees and their family members can access important benefits information all in one place, from work or home, when it is convenient for them. CCG will work with you to develop a site that meets the specific needs of your organization.

See Sample Websites
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